Cancellation, Return
and Refund Policy

Order cancellation

Customers may request cancellation only within two hours of placing an order.

To request cancellation, contact us immediately:

Please provide your name, order number and reason for cancellation.

No cancellation fee applies to an eligible cancellation.

An order cannot be cancelled after two hours from the time it was placed. An order cannot be cancelled once dispatched, even if the two-hour period has not expired.

Expora Inc may cancel an order due to product unavailability, pricing errors, payment-verification failure or an undeliverable address. A full refund will be initiated in such cases.

Returns

A return request must be submitted within two calendar days of delivery.

To qualify for a return, the product must be:

• Unused, unworn and unwashed.
• Undamaged by the customer.
• Returned with its original packaging, tags, accessories and invoice.
• In a condition suitable for inspection and resale.

Returns sent without prior approval may not be accepted.

Non-returnable products

The following products cannot be returned for change-of-mind reasons:

• Customised, personalised or made-to-order products.
• Products marked “Final Sale” or “Non-returnable” on the product page.
• Gift cards.
• Products damaged through misuse, improper handling or normal wear.

These exclusions do not apply when a product is defective, damaged during delivery, materially different from its description or incorrectly supplied.

Damaged, defective or incorrect products

Please contact us within 24 hours of delivery if a product is damaged, defective, incomplete or different from what was ordered.

Include:

• Order number.
• Description of the problem.
• Clear photographs or a short video showing the product and packaging.
• Photograph of the shipping label, where relevant.

After verification, we will arrange an appropriate replacement, exchange or refund. Expora Inc will bear reasonable return-shipping costs when the product is defective, damaged during transit or incorrectly supplied.

Return procedure

1. Email support@thesimplethings.in or call 9871303430.
2. Provide your order number and reason for return.
3. Attach photographs or a video if the product is damaged, defective, incomplete or incorrect.
4. Wait for return approval and return instructions.
5. Securely pack the product with its tags, accessories and invoice.
6. Hand it over to the approved pickup partner or send it to the address provided by our support team.
7. Retain the pickup receipt or courier tracking number until the return is completed.

For returns due to a change of mind, size or colour, the customer will bear the return-shipping cost. Original shipping charges are non-refundable in these cases.

Inspection and approval

Returned products will normally be inspected within two business days of receipt.

We will notify the customer by email when the return is approved or rejected. If rejected, we will explain the reason and may return the product to the customer at their expense.

Refunds

Approved refunds will be initiated within three business days after inspection.

Online, card, UPI and Razorpay payments will be refunded to the original payment method. Cash refunds will not be provided for payments originally made electronically.

Eligible refunds include the approved product value and applicable taxes.

Original shipping charges will be refunded only when the order was cancelled before dispatch or when the product was defective, damaged, incomplete or incorrectly supplied.

After initiation, banks and payment providers may require 7–10 business days for the refund to appear in the customer’s account.

Razorpay processes refunds to the original payment source. Read Razorpay refund information.

Failed or duplicate payments

If an amount is debited but an order is not confirmed, or the same payment is charged more than once, contact us with:

• Customer name and contact information.
• Order number, if generated.
• Transaction date and amount.
• Razorpay payment or transaction ID.
• Screenshot showing the debit, excluding passwords, PINs, OTPs and complete card details.

After verification, we will confirm the order or initiate the applicable refund.

Contact and grievances

Grievance Officer: Gaurav Jain, Head of Operations

Customer complaints will be acknowledged within 48 hours and resolved within one month, subject to the nature and complexity of the complaint.