Privacy
Policy

Information we collect

We may collect contact details such as your name, email address and phone number; delivery and billing information; order contents and preferences; payment identifiers and payment status; customer-support messages; and technical information such as IP address, browser type, device information and basic server logs.

We do not ask you to send passwords, PINs, OTPs, CVVs or complete card details to our support team.

How information is collected

Information is collected when you enter it at checkout, add products to your bag, submit a form, contact us, complete a payment, or otherwise interact with the website. Limited information may also be received from payment processors, delivery partners, hosting providers and fraud-prevention services.

How we use information

We use personal information to process and fulfil orders, verify payments, arrange delivery, provide receipts and updates, handle cancellations and returns, answer enquiries, prevent fraud, maintain website security, comply with legal obligations and improve our services.

Marketing messages will be sent only where permitted. You can opt out of promotional email using the unsubscribe option or by contacting us.

Payments and Razorpay

Online payments are processed by Razorpay. Razorpay may collect and process payment information under its own privacy and security practices. The Simple Things receives transaction identifiers, status, method and limited payment metadata needed to verify and support an order. We do not store complete card numbers, PINs, CVVs or OTPs.

Read Razorpay’s privacy information.

How information is shared

We may share information with Razorpay and banking partners, courier and fulfilment partners, website hosting and technical providers, communication providers, professional advisers, government authorities where legally required, and another organisation involved in a lawful business transfer.

We do not sell personal information.

Cookies and local storage

The website may use browser storage and essential cookies to remember bag contents, maintain functionality, prevent fraud and understand basic website operation. Third-party services such as Razorpay may use their own cookies or similar technologies when checkout is opened.

Retention

We retain information only for as long as reasonably needed for order fulfilment, customer support, accounting, dispute resolution, fraud prevention and legal or regulatory obligations. Retention periods may differ depending on the type of record.

Security

We use reasonable administrative and technical measures designed to protect personal information. No system is completely secure, so customers should avoid sending sensitive payment credentials by email, phone, messaging applications or contact forms.

Your choices and requests

You may request access to, correction of or deletion of personal information, or withdraw consent where applicable, subject to identity verification and lawful retention requirements. You may also object to or opt out of promotional communications.

Children’s privacy

The website is intended for customers capable of entering into a purchase contract. We do not knowingly seek personal information from children for independent purchases.

Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The effective date shown above identifies the current version.

Privacy contact and grievances

Grievance Officer: Gaurav Jain, Head of Operations. Complaints will be acknowledged within 48 hours and handled as promptly as their nature and complexity allow.