Shipping
Policy

Order processing

We aim to process and dispatch confirmed orders within 48 hours. Orders placed on Sundays, public holidays or during high-volume periods may require additional processing time.

An order is confirmed after successful payment verification and availability checks.

Delivery estimates

• Normal delivery: approximately 7–10 business days after dispatch.
• Expedited delivery: approximately 5–7 business days after dispatch, where offered.
• Priority delivery: approximately 2–3 business days after dispatch, where offered.

These timelines are estimates, not guarantees. Availability of expedited or priority delivery depends on the product, destination and courier service.

Shipping charges

Standard delivery is included in the displayed price for products eligible for immediate online checkout. A charge may apply to an expedited or priority option, a remote destination, an unusually large product, or an enquiry-only product. Any such charge will be displayed or confirmed before payment. No undisclosed shipping charge will be added after payment without the customer’s agreement.

Tracking

Where tracking is available, details will be shared by email, SMS or WhatsApp after dispatch. Tracking may take a short time to become active after the courier receives the shipment.

Multiple shipments

Products from different brands, or carpets and smaller accessories in the same order, may be dispatched separately. Separate tracking details may be provided for each shipment at no unexpected additional charge.

Address accuracy and delivery attempts

Customers must provide a complete and accurate delivery address and reachable phone number. Delays, return-to-origin charges or failed delivery caused by incorrect or incomplete information may be charged to the customer where permitted.

If a delivery attempt fails, contact us promptly so we can coordinate with the courier where possible.

Delays and serviceability

Delivery may be affected by courier disruption, remote locations, public holidays, weather, natural events, customer unavailability or circumstances outside reasonable control. We will provide available information and assist with courier coordination, but cannot guarantee a revised delivery date in these circumstances.

Damage, loss and contact

Report a damaged, incomplete, incorrect or visibly tampered shipment within 24 hours of delivery under our Cancellation, Return and Refund Policy. For a shipment that appears lost or has not moved for an unusual period, contact: